Refund Policy

Last updated: September 16, 2026

We want every purchase to be clear and fair. This policy explains when a Wedit purchase may be refunded and how to ask for help.

Unused credits

You may request a full refund for unused credits within 14 days of purchase. Please contact us from the email address connected to your Wedit account.

Monthly subscriptions

Cancel through Manage subscription in the app to stop your next monthly renewal. Access continues until the end of the paid period. Cancellation does not itself request a refund. For a refund request or a billing problem, contact info@wedit.ai with your order details. Your mandatory consumer rights remain unchanged.

Failed processing

A failed processing attempt does not consume a credit. If a credit was charged and no film was delivered, contact us so we can correct the issue or provide a full refund for that purchase.

Technical issues

If a delivered film has a technical defect, such as a corrupted file, missing audio or broken video, contact us within 14 days of delivery. We will reprocess the film at no additional cost or refund the affected purchase.

How to request a refund

Email info@wedit.ai from the address connected to your Wedit account and include your order details and a short explanation of the issue. Approved refunds are returned to the original payment method. The time needed for funds to appear depends on the payment provider and your bank.

Consumer rights

This policy does not limit any mandatory consumer rights that apply in your country. Where applicable law provides greater protection, that law will apply.