Refund Policy

Last updated: July 9, 2026

Unused credits

Bought credits and haven't used them? You can get a full refund for unused credits within 14 days of purchase — just email ideweq@gmail.com from your account email.

Failed processing

If a wedding fails to process, no credit is consumed. If you were charged and did not receive your film, contact us and we will fix it or refund the purchase in full.

Quality issues

If a delivered film has a technical defect (corrupted export, missing audio, broken video), tell us within 14 days of delivery and we will reprocess it at no cost or refund the wedding.

How to request a refund

Email ideweq@gmail.com from the email on your Wedit account with your order details. Refunds are processed by Paddle.com, our merchant of record, back to your original payment method — usually within 5–10 business days.

Consumer rights

Nothing in this policy limits any non-waivable statutory rights you may have in your country of residence.